It is widely accepted that effective communication skills are important in ensuring that people receive the highest quality of care.

This Effective Communication Skills childcare training course is aimed at helping delegates communicate more effectively with clients and colleagues. It will explore methods of building rapport and how to develop effective relationships.

Course Summary

The syllabus covers such topics as:

  • Types of interpersonal communication
  • Communicating complex messages
  • The communication cycle
  • Listening, body language, assertion and empathy
  • Checking our understanding
  • Communication and culture
  • Communicating about difficult issues
  • Communicating change
  • Using questions effectively
  • Case studies of effective use of communication

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Level: 2

Max attendees: 15

Course length: 1 day

This course can be tailored to meet your specific requirements

Make an enquiry

For more information about this course, please contact us on telephone: 029 20 494969 – or send us an email using the button below.

Make an enquiry
Liked the trainers approach and how he involved us all throughout.