This Conflict Management training course is designed to practice conflict resolution skills through a range of scenarios, candidates will learn non physical diffusion and de-escalation techniques for challenging behaviour.

The Conflict Management training course clearly sets out the legal and statutory requirements for colleagues personal safety. All candidates will learn a tool box of strategies to assist them in managing challenging behaviour and aggression.

Course Summary

The syllabus covers such topics as:

  • Understanding dementia
  • Common types of dementia
  • How the brain is affected
  • Causes and symptoms
  • Person centred care
  • Communication
  • Care planning
  • The role of friends and relatives
  • Building relationships
  • Equality and diversity in dementia
  • Recognise and help prevent abuse

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Max attendees: 15

Course length: ½ – 1 day

This course can be tailored to meet your specific requirements

Make an enquiry

For more information about this course, please contact us on telephone: 029 20 494969 – or send us an email using the button below.

Make an enquiry
Enjoyed the training, looking forward to the next one!