Both CQC and AGGCC/CSSIW inspection results have reportedly been improving.
Outstanding providers achieve high quality care by managing their resources well. Among the changes made by homes that had demonstrated improvement were investment in the training of staff and leaders who are visible and who engage widely with people who use services and staff.
Care Quality Commission
More than 12,000 people in England are now safer and being looked after better in care homes than they were two years ago.
Care and Social Services Inspectorate Wales
Overall, we found that most services performed well, with 91% of all services meeting the standards of care and did not require enforcement action.
What underpins good and outstanding care?
Three themes in particular are emerging as drivers of better quality of care:
- Care is person-centred, designed around the individual and includes their involvement
- The importance of the line-of-sight from senior leadership to the frontline staff and services
- Good care includes the provider checking on how well they are doing
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