Open workshop FAQs
You’ll find comprehensive information regarding our open workshops, from registration and payment information, through to certificates and post training assets.
About our open workshops
They are designed to keep healthcare professionals up-to-date on the latest procedures, legislation and best practice, whilst supporting re-validation.
We deliver a wide range of courses that support national awareness days, and include Stroke Awareness, Dementia, Child Mental Health Awareness and Autism Awareness.
We also run clinical refreshers twice a year – and these topics include venepuncture, catheterisation and lead infection prevention.
Our open workshops are predominantly delivered via Zoom webinars by qualified tutors and trainers.
We also run a small number of face-to-face training events throughout the year, primarily focussing on the All Wales Manual Handling Passport Scheme.
Our face-to-face workshops generally run over multiple days.
Registration, payment and cancellation information
Payment for our open workshops can be made online using either Paypal or credit card.
You can register and pay securely online. Once you have done so, you will receive an automatic confirmation of your payment, along with your order number and receipt.
For virtual training, you will be emailed the day before the open workshop with the link to the training session.
Yes, we are able to issue refunds for our face-to-face workshops. However, as we donate all proceeds of our virtual workshops to charity – these are unfortunately non-refundable.
Before registering for an open workshop, please be sure to read our Terms and Conditions.
If you can no longer attend the workshop on the given date, you’ll need to email us at enquiries@acutetrainingsolutions.co.uk.
For our virtual workshops, please note that all donations are non-refundable. Before registering for an open workshop, it’s important that you read our Terms and Conditions.
If you are taking part in a face-to-face workshop, the venue address, start and end times and other details will be on our website for you to record.
Taking part in a virtual workshop
If they’ve registered independently, then certainly. However it’s important to note that it is strictly one participant per registration.
Download the Zoom App to your preferred device and familiarise yourself with Zoom prior to the training session.
Check that your camera, microphone and speakers are working on your preferred device, these are vital to your attendance and participation on the training. If you are using a smart device (phone / tablet), earphones with a built in microphone will improve your learning experience.
Do not share the link to join the webinar, it is unique to you. Sharing the link or a screen may affect registration and your certification of attendance.
We recommend you join the Zoom event 10 minutes before the advertised start time. Access to webinars is locked 10 minutes after the start time, this is to limit the disruption caused by any late comers.
The webinar will then be unlocked again 30 minutes after the start time to allow any attendees to re-join the session should they become disconnected.
You can get the attention of the trainer at any time, by clicking the ‘raise your hand’ button located towards the bottom left of your screen.
You will be required to ‘raise your hand’ to show understanding or answer specific questions. Once raised, you can also lower your hand if your question has been answered.
The trainer will mute and unmute your microphone enabling you to ask questions and join in with group discussions. You can also type a question to the trainer by using the Q&A function (if using a phone, hold it vertically to access the submit button).
Please complete all polls to evidence your participation and attendance.
We ask that you respect each other and other people’s opinions. During the entirety of the webinar please refrain from:
- Being in bed or a state of undress.
- Playing with your pets.
- Being solely responsible for a child or children.
- Smoking, vaping, eating, drinking or talking on your phone.
- Driving or being a passenger in a car or vehicle.
- Being in an unsuitable environment i.e. Supermarket, park etc.
Yes, webinar sessions may be recorded for training and monitoring/evaluation purposes. We reserve the right to use any session in full or part in the future. The webinar session will not record any video footage of the attendees, it will only record audio. Any reference to an attendee will be by name only, no other data will be used to identify any individuals other than an employee or representative of Acute.
Please advise an Acute representative at the time of booking if you do not agree for you or your colleagues for whom the session has been booked, to be recorded and this function will be switched off. We also reserve the right to delete any webinar recordings at any time.
