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Acute’s Customer Care training course will provides participants with the opportunity to understand why good customer care is important within their role and responsibility. The training can be tailored to meet your specific needs and can be delivered as face-to-face or via online webinar.

This course is aimed at front of house receptionists and administrators, staff who deal with customers & service users face to face on a daily basis and staff responsible for responding to general correspondence.

Course Summary

The syllabus covers such topics as:

  • What is customer care?
  • Why is good teamwork important?
  • The need for effective communication
  • Confidentiality
  • The art of listening
  • Creating a good first impression
  • Dealing with complaints
  • Assertiveness
  • Tips for success

Face to Face Training

  • Max attendees: 15
  • Course length: ½ day

This course can be tailored to meet your specific requirements.


Webinar Training

  • Max attendees: 20
  • Single session: 2½ hours (approximately)

Tutor lead webinars delivering theory based learning. Any practical elements are demonstrated via instructional videos.


Make an enquiry

To make a booking – or for further course details – please contact us on telephone: 029 20 494969. You can also write to us for more information about all of our healthcare training courses.