This Root Cause Analysis course is designed for managers, deputy managers and team leaders’.
Root Cause Analysis is a structured facilitated team process to identify root causes of an event that resulted in an undesired outcome and develop corrective actions. The Root Cause Analysis process provides those with management responsibility, a way to identify breakdowns in processes and systems that contributed to the event and how to prevent future adverse events or improve the outcomes for performance improvement.
The purpose of an Root Cause Analysis is not to apportion blame, it is to find out what happened, why it happened, and determine what changes need to be made. It can be an early step in policy formation, untoward incident management and near miss management. It helps identify what needs to be changed to improve performance.
Attending this course will update your management theory skills and provide the opportunity to consider Root cause analysis as a problem solving tool within the work environment.