Effective Communication Skills

The Effective Communication Skills training course is designed to enhance the communication abilities of care workers, healthcare professionals, and social care staff in various care settings.

  • Suitable for: Nurses, HCAs, care staff and administrators

  • Delivery method: Face-to-face / Virtual training

  • Course length: 1 day

  • Max attendees: 15 delegates

Who is this Effective Communication Skills training for?

This CPD training course is designed for organisations wishing to train 8 or more staff members and can be delivered either face-to-face, or as an online webinar. For further information, please contact us on 02920 494 969 or make an online enquiry.

Course information

It is widely accepted that effective communication skills are important in ensuring that patients receive the highest quality of care. This Effective Communication Skills training course is aimed at helping delegates communicate more effectively with both colleagues, clients and patients in their care. This induction and management training course will explore methods of building rapport and how to develop effective relationships.

The course covers such topics as:

  • Defining communication and why it is important

  • The communication cycle

  • Types of interpersonal communication

  • Communicating complex messages

  • Listening, body language, assertion and empathy

  • Checking our understanding

  • Communication and culture

  • Communicating difficult issues

  • Communicating change
  • Using questions effectively

  • Effective communication case studies

Delivery methods

Acute Training Solutions strive to deliver an engaging and informative learning experience in a safe and inclusive environment. All of our training courses are delivered by experienced healthcare professionals across the UK. This healthcare training course is available via the following delivery methods…

This course can be delivered to a maximum of 15 delegates and can be tailored to meet your organisation's specific needs. 

This course can be delivered via Zoom or MS Teams to a maximum of 20 delegates. Virtual sessions are most commonly used as refresher training sessions. Please note that there is no hands-on practical element in this training; practical elements are displayed using video examples.

Make an enquiry

Acute Training Solutions can provide tailored healthcare training to your organisation or team. To find out more about this course, please contact us on 02920 494 969 or complete the short online form below. A member of our team will be in touch right away.